Privacy Policy

1. Introduction

Shilton Hospitality is committed to protecting the privacy and personal information of its guests, website visitors, and business partners.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, make a reservation, or use our services.

By accessing our website or availing our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect personally identifiable information, including but not limited to:

• Full name
• Contact details (phone number, email address, postal address)
• Government-issued identification details as required by law
• Payment and billing information
• Reservation history and stay preferences

b. Non-Personal Information

We may automatically collect certain technical and usage information, such as:

•  IP address and browser type
• Device information and operating system
• Pages visited and browsing behaviour on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

Your information may be used for the following purposes:

• Processing and confirming reservations
• Providing hotel services and guest support
• Payment processing and billing
• Compliance with legal and regulatory requirements
• Improving website functionality, services, and guest experience
• Sending booking confirmations, service updates, or promotional communications (where permitted)

You may opt out of marketing communications at any time.

4. Legal Basis for Processing

Where applicable, we process personal data based on:

• Your consent
• Performance of a contract (reservation or stay)
• Compliance with legal obligations
• Legitimate business interests such as service improvement and fraud prevention

5. Sharing of Information

We do not sell personal data.
Information may be shared only in the following circumstances:

• With payment gateways, IT providers, or service partners are necessary for operations
• With government or law enforcement authorities, where legally required
• Within affiliated hotel entities for reservation and guest service management

All third parties are expected to maintain appropriate confidentiality and security standards.

6. Data Retention

Personal data is retained only for as long as necessary to:

• Fulfill reservation and service obligations
• Comply with statutory, tax, and regulatory requirements
• Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or alteration.
However, no internet transmission or storage system can be guaranteed as completely secure.

8. Cookies and Tracking Technologies

Our website may use cookies to:

• Enable website functionality
• Remember user preferences
• Analyze traffic and usage trends

You may modify browser settings to decline cookies, though some website features may not function properly.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of personal data where legally permissible
• Withdraw consent for marketing communications

Requests may be submitted using the contact details below.

10. Children’s Privacy

Our services are not directed toward individuals below the age required for independent hotel booking under applicable law.
We do not knowingly collect personal data from minors without appropriate consent.

11. Third-Party Websites

Our website may contain links to third-party platforms.
We are not responsible for their privacy practices, and users are encouraged to review their respective privacy policies.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Revisions become effective upon posting on this page with an updated effective date.

13. Contact Us

For privacy-related questions, data requests, or concerns, please contact: